Legal notice

Last updated: October 24, 2026

Welcome to teddypolo.com (the “Site”), operated by teddy polo Co (“we,” “us,” or “our”). By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree, do not use the Site.

1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or make a purchase.

2. Products and Orders

All products are custom designed and manufactured to order.
Typical production time is approximately one week before shipping (as noted on product pages). Actual times may vary.
Products are subject to availability. We reserve the right to refuse, cancel, or limit any order (including for pricing errors, suspected fraud, or production issues).
Prices are listed in USD and exclude shipping, taxes, and duties unless otherwise stated. Applicable taxes are calculated at checkout.

3. Payment
Payment is processed securely through third-party payment providers. You agree to provide accurate and complete billing information. We do not store full payment card details on our servers.

4. Shipping & Delivery
Shipping options, costs, and estimated delivery times are shown at checkout. Delivery estimates are not guarantees. Risk of loss and title pass to you upon delivery of the product to the carrier. International customers are responsible for any customs duties, import taxes, or fees.

5. Returns & Refunds
All products sold on teddypolo.com are custom designed and manufactured to order. Because of this, we do not accept returns or exchanges except in the case of defective products.

A product is considered defective if it arrives damaged, with manufacturing flaws, or materially different from what was ordered (excluding normal variations in color, size, or fabric within industry tolerances).
You must notify us of any defect within 5 days of receiving the product. Contact us at teddypoloco@gmail.com with your order number, a clear description of the issue, and clear photos of the defect.
After we approve the claim, we will provide return instructions. We will cover return shipping only for confirmed defective items.
Once we receive and inspect the returned item, we will issue a refund of the product price (and original shipping charges if applicable) to the original payment method, or offer a replacement at our discretion.
Items reported after the 5-day window, or items that are not defective, will not be accepted or refunded.

All sales of non-defective custom items are final.

6. Intellectual Property
All original content, designs, product names, logos, graphics, and embroidery designs on this Site (including our teddy bear and related designs) are owned by teddy polo Co or our licensors and are protected by copyright, trademark, and other intellectual property laws.

teddy polo Co does not claim any rights to the trademarks, trade dress, or brand names of other companies that use the word “Polo” or similar terms (including but not limited to Polo Ralph Lauren or any other third-party polo brands). Our use of the word “polo” refers to the style of clothing we sell (polo shirts and related apparel) and to our own brand name “teddy polo.” We are not affiliated with, endorsed by, or sponsored by any other polo brand.

You may not copy, reproduce, distribute, modify, or create derivative works from our original designs or content without our prior written permission.

7. Prohibited Uses
You may not use the Site:

For any unlawful purpose;
To infringe the intellectual property rights of others;
To transmit viruses, malware, or harmful code;
To scrape, harvest, or collect data without permission; or
To interfere with the proper functioning of the Site.

8. Disclaimer of Warranties
The Site and all products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability
To the maximum extent permitted by law, teddy polo Co and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Site or products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.

10. Governing Law
These Terms of Service and any disputes arising out of or related to your use of the Site or these Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law principles. You agree that the state and federal courts located in Maryland shall have exclusive jurisdiction over any such disputes.

11. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us
Questions about these Terms? Contact us at:
teddypoloco@gmail.com
teddy polo Co
22824 Cabin Branch Ave, Suite 125
Clarksburg, MD 20871

Last updated: October 24, 2026

teddy polo Co (“we,” “us,” or “our”) operates teddypolo.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

Order and account information: Name, email address, shipping and billing address, phone number, and order history.
Payment information: Processed by third-party payment providers. We do not store full payment card numbers.
Device and usage data: IP address, browser type, device information, pages visited, and interactions with the Site (collected via cookies and analytics tools).
Communications: Information you provide when you contact us.

How We Use Your Information
We use the information to:

Process and fulfill orders;
Provide customer support;
Improve the Site and our products;
Send order updates and (with your consent where required) marketing communications;
Detect and prevent fraud; and
Comply with legal obligations.

Sharing of Information
We share information with:

Payment processors and shipping carriers to complete your orders;
Analytics and marketing service providers;
Other service providers who assist in operating the Site; and
Authorities when required by law or to protect our rights.

We do not sell your personal information.

Cookies
We use cookies and similar technologies for essential site functions, analytics, and (where permitted) marketing. You can manage cookie preferences through your browser settings. Essential cookies are required for the Site to function.

Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to opt out of certain uses (including under the CCPA/CPRA for California residents or GDPR for individuals in the EU/UK). To exercise these rights, contact us at teddypoloco@gmail.com.

Data Retention and Security
We retain personal information for as long as needed to fulfill orders, provide customer service, and meet legal requirements. We use reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is completely secure.

Children’s Privacy
The Site is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States.

Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of the Site after changes constitutes acceptance.

Contact Us
For privacy-related questions or requests, contact us at:
teddypoloco@gmail.com
teddy polo Co
22824 Cabin Branch Ave, Suite 125
Clarksburg, MD 20871

Footer Notices

Returns: All items are custom designed and manufactured to order. Returns accepted only for defective products reported within 5 days of delivery.
Trademark Notice: teddy polo is an independent brand. We do not claim rights to any other companies’ polo trademarks.
Copyright: © 2026 teddy polo Co. All rights reserved.

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